Frequently Asked Questions
Find answers to common questions about our massage therapy services, policies, and what to expect during your visit.
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We offer a variety of massage therapies including therapeutic massage, Swedish massage, deep tissue massage, visceral manipulation, and sports massage. Each type is designed to address specific needs and preferences. We also offer myofascial release techniques.
Swedish massage uses lighter pressure and long, flowing strokes to promote relaxation and improve circulation. Deep tissue massage applies firmer pressure and targets deeper layers of muscle and connective tissue, making it ideal for chronic tension and pain relief.
While sports massage is designed to help athletes prepare for and recover from events, it’s beneficial for anyone with an active lifestyle or specific muscle groups that need attention. It can help improve flexibility, prevent injuries, and enhance physical performance.
We prefer that you book online through our website. You can also call us at (250) 812-8698 if you have specific questions or need assistance with booking.
We require 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours’ notice may be subject to a 50% cancellation fee. No-shows will be charged the full session fee.
Please arrive 5-10 minutes before your scheduled appointment time to complete any necessary paperwork and prepare for your session. This ensures you receive your full treatment time.
Our current rates are $130 for a 60-minute session and $178.50 for a 90-minute session. For a complete price list, please visit our website.
We currently do not offer package deals or memberships. We focus on providing high-quality individual sessions tailored to each client’s specific needs.
We accept cash, Visa, Mastercard, American Express, debit cards, and e-transfers. Payment is due at the time of service unless you’re using insurance coverage.
Yes, we offer direct billing to most major insurance providers. Please bring your insurance information with you to your appointment. We recommend confirming your coverage with your provider before your visit.
Our clinic is located at Suite 120 132-328 Wale Rd inside of Coastal Offices in Colwood. We’re easily accessible by both public transportation and car.
Yes, parking is available across from the Holiday Inn for free or on P1.
Yes, our clinic is fully accessible with a ramp entrance, wide doorways, and an accessible washroom. We also have an adjustable massage table that can be lowered for easier access.
We’re located near several bus routes with stops within walking distance of our clinic.
All our therapists are Registered Massage Therapists (RMTs) licensed by the College of Massage Therapists of British Columbia. They continue their training and education regularly to stay current with the latest techniques.
You can request a specific therapist when booking your appointment. We have both female therapists and one male therapist available. If you’re new to our clinic, we can help match you with a therapist based on your specific needs and preferences.
Yes, our therapists have experience with various conditions such as sports injuries, chronic pain, fibromyalgia, and more. Let us know your specific concerns when booking so we can match you with the most appropriate therapist.
Your first visit will begin with a health intake form and consultation to discuss your health history and treatment goals. Your therapist will then leave the room while you undress to your comfort level and lie on the massage table under the provided sheet. During the massage, your therapist will only uncover the area being worked on, ensuring your privacy at all times.
You should undress to your level of comfort. Some clients prefer to remove all clothing except underwear, while others may choose to leave more clothing on. You will be properly draped with a sheet throughout the session, with only the area being worked on exposed.
The pressure will be adjusted according to your preference and therapeutic needs. Communication is key—please let your therapist know if you’d like more or less pressure at any time during your session.
This is entirely up to you. Some clients prefer to relax in silence, while others like to chat or provide feedback. Your therapist will follow your lead and respect your preference.
We follow provincial health guidelines when suggested. Our enhanced cleaning protocols between clients, air purification systems, and appropriate PPE for our staff when necessary ensure a safe environment for all our clients.
Certain conditions may require a physician’s approval or may be contraindicated for massage therapy. These include acute infections, fever, certain skin conditions, recent surgeries, and some cardiovascular conditions. Please inform us of all health conditions when booking.
We maintain strict cleanliness standards with fresh linens for each client, sanitized equipment, regular cleaning of all surfaces, and hand washing protocols for therapists before and after each session. Our massage tables and face rests are disinfected between each client.
Yes, we offer gift certificates in any denomination or for specific services. They can be purchased in-person at our clinic or online through our website. Gift certificates are valid for one year from the date of purchase.
We appreciate referrals and word-of-mouth recommendations. Please ask about our current referral programs when you visit.
We run seasonal promotions throughout the year, such as holiday packages, spring wellness specials, and anniversary events. Sign up for our newsletter or follow us on social media to stay informed about our latest offers.